Do You Commend or Criticize?

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Psychologist Henry H. Goddard conducted a study on energy levels in children using an instrument he called the ‘ergograph.’ His findings are fascinating. He discovered that when tired children were given a word of praise or commendation, the ergograph showed an immediate upward surge of energy in the children. When the children were criticized or …

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Focus on People’s Strengths!

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Instead of focusing on weaknesses, pay attention to people’s strengths. Sharpen skills that already exist. Compliment positive qualities. Bring out the gifts inherent in them. Weaknesses can wait – unless they are character flaws. Only after you have developed a strong rapport with them and they have begun to grow and gain confidence should you …

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Do You Have Rapport?

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Do you have rapport with other people? How do you know? In The Brain and Emotional Intelligence, Dr. Daniel Goleman writes about the emotional, social and even physiological ingredients for genuine rapport What are those ingredients of rapport? This is what he says: There are three ingredients to rapport. The first is paying full attention. …

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