People tend to relate to others according to the way they perceive others to be relating to them.
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The best bosses are people who are trustworthy, empathic and connected, who make us feel calm, appreciated, and inspired. The worst—distant, difficult, and arrogant—make us feel uneasy at best and resentful at worst.
When I hijack a conversation by talking at you, I’m fulfilling my needs without considering yours. Real listening, in contrast, requires me to attune to your feelings, let you have your say, and allow the conversation to follow a course we mutually determine. Two-way listening makes a dialogue reciprocal, with each person adjusting what they …
Relationships mold not just our experience but also our biology.
All emotions are social… You can’t separate the cause of an emotion from the world of relationships—our social interactions are what drive our emotions.
The cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals.