Rapport exists only between people; we recognize it whenever a connection feels pleasant, engaged, and smooth.
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People listen not necessarily because of the truth being communicated in the message, but because of their respect for the speaker.
Any individual who has had profound influence on others, on institutions or on society, any parents whose influence has been intergenerational, anyone who has really made a difference for good or ill, possessed three common attributes: vision, discipline and passion. I suggest that these three attributes have ruled the world from its beginning. They …
The happiest people are those who have invested their time in others. The unhappiest people are those who wonder how the world is going to make them happy. Karl Menninger, the great psychiatrist, was asked what a lonely, unhappy person should do. He said, “Lock the door behind you, go across the street, find …
If trust is the first requisite for making a friend, faithfulness is the first requisite for keeping him.